Honest comparison
Follow-Up Live vs CloseReply
Different jobs. CloseReply is an instant Gmail-and-SMS first-reply agent. Follow-Up Live is polite follow-up from your own Gmail.
Every business gets a custom plan, priced after a short free discovery call. New clients get 7 days free, then 30% off your first paid month. CloseReply’s own site is the source for their features (reviewed 17 September 2026). We do not republish their prices.
Side by side.
Gmail plus good intentions is normal. The wedge is polite follow-up from their inbox — not another dashboard.
| Topic | Follow-Up Live | CloseReply |
|---|---|---|
| Core job | Polite AI Gmail lead follow-up after an enquiry | Instant first reply to inbound email (and SMS on higher plans) |
| Inbox | Your Gmail, in your name | Your Gmail via OAuth; SMS via Twilio on Growth and above (their public site) |
| CRM theatre | Not required — follow-up from their inbox | They say they do not sync a CRM today; conversations live in their dashboard |
| Cadence | Day 0, 3 and 7 by default; Cadence + Stop-on-Reply | First reply in about 60 seconds; they describe a 24-hour silence follow-up |
| Stops when they reply | Yes | Conversation continues in their agent; the 24-hour nudge is for silence |
| Plan | New clients get 7 days free, then 30% off your first paid month. Every business gets a custom plan, priced after a short free discovery call. | See their public site for current prices. We do not publish a price list. |
| Built for | UK service SMEs, Wayne Agency | US local service businesses (email + SMS), per their public site |
When they may fit
Pick CloseReply if…
CloseReply may suit you if the job is an always-on first reply in about a minute, SMS on the same product, calendar booking in the thread, or a missed-call text-back. Their public homepage (reviewed 17 September 2026) lists those as product features, with SMS on Growth and above, and an automatic nudge if nobody replies within 24 hours.
When we fit
Pick us if leads go quiet.
Most UK service firms don’t lack leads — they lose them to slow Gmail follow-up. Choose Follow-Up Live if you want a courteous cadence from the Gmail they already wrote to: Tone Match, Cadence + Stop-on-Reply, and a Lead Intent Gate, without standing up SMS or another dashboard. Chasing leads by hand takes a person off the tools. A custom plan answers every new enquiry in your voice. The price is set after a short free discovery call. We do not sell instant 24/7 first-reply or SMS.
We can set up one job with you: a form enquiry into a sheet and a ping, an order or booking confirmation, mail turned into a task, or a Monday summary. We can set up a wider job with you: a lead desk across several channels, a chain of admin steps, or new-client onboarding. Talk to us. Book a free call. There is no public price list. To reach us, use the contact details published on this website, or reply to any email you have received from Follow-Up Live.
Questions.
Is Follow-Up Live a cheaper CloseReply?
No. It is a different job. CloseReply sells instant first-response, including SMS on higher plans. Follow-Up Live sells a polite Gmail cadence when a lead has written in. Every business gets a custom plan, priced after a short free discovery call.
Does Follow-Up Live send SMS?
Follow-Up Live does not send SMS. It is a courteous lead reply from the inbox you already use. We can set up one job with you: a form enquiry into a sheet and a ping, an order or booking confirmation, mail turned into a task, or a Monday summary. We can set up a wider job with you: a lead desk across several channels, a chain of admin steps, or new-client onboarding. Book a free call. There is no public price list.
Other comparisons.
We do not smear anyone, and we do not republish their prices. Check their site before you buy.
Ready when you are
Start today.
New clients get 7 days free, then 30% off your first paid month. You will see a real follow-up before any customer does.
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